Refund policy

Within 24 hours of purchase, unshipped items can be cancelled directly from your account. After 24 hours, contact us through the contact page and we will cancel any order that has not yet shipped. Once an order has shipped, it can no longer be cancelled; the 7-day return policy below applies. Final-sale pieces (Atelier commissions and one-of-a-kind) cannot be cancelled from your account — contact us and we will cancel any unshipped order.

Returns are accepted within 7 days of delivery on unworn pieces with the security tag intact.

Final sale: Atelier commissions, one-of-a-kind pieces and engraved pieces cannot be returned or exchanged. This is stated on the product page before purchase.

To start a return, use the contact page and include your order number. We reply within 3 business days with return instructions. Return shipping is a flat $10, deducted from the refund, unless the piece arrived damaged or incorrect.

Once the returned piece has been received and inspected — unworn, with the security tag intact — the refund is issued to the original payment method. Please allow 5–10 business days for it to appear on your statement.