FAQ

Nephrite or jadeite?

Both are jade. Nephrite is the tougher, finer-grained of the two, with a softer, waxier polish; jadeite is harder and glassier. Every JIE JIANG piece is natural nephrite jade — the species is written on the tag, and for high-value pieces a GIA identification report is available on request.

Does it change with wear?

Physically, a little: nephrite is very tough but not scratch-proof, and over years of daily wear the polish takes on a softer sheen where it meets the skin. It does not fade or change colour.

Water and sweat?

Fine for hand-washing and rain. Take it off for pools, hot tubs and sport: chlorine and sweat wear on silk thread and metal findings rather than on the stone. Dry it before storing.

When will my order ship?

Complimentary US shipping on orders over $250. Made-to-order pieces ship in 2–3 weeks; one-of-a-kind pieces in 2–3 business days. All parcels ship insured.

What is your return policy?

Returns accepted within 7 days of delivery on unworn pieces with the security tag intact. Bespoke (Atelier), one-of-a-kind and engraved pieces are final sale. The full policy is linked in the footer.

Do pieces come with a certificate?

Every piece states its species and treatment on the tag and carries its own serial number. A GIA identification report is available on request for high-value pieces.